If you have a concern or complaint, please contact the customer service department of Xchange Of America at 1-888-796-2962.  If we did not resolve your complaint regarding the company's currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.
• Are you sending money to claim lottery or prize winnings, or on a promise of receiving a large amount of money?
• Are you sending money because you were "guaranteed" a credit card or loan?
• Are you responding to an Internet or phone offer that you aren't sure is honest?
• Are you sending money to someone you don't know or whose identity you can't verify?
If so, ask the sales clerk to stop your transfer immediately, or call (Xchange of America at 1-888-796-2962.) If your money has not been picked up yet, it will be returned to you.